1. Service provider
The 21points service is provided by Lajana Sistemas S.L., with registered address at Calle Ramón y Cajal 31, Local Izq., 38003 Santa Cruz de Tenerife (Spain), email [email protected] (hereinafter, "the provider").
2. Scope
These terms govern the purchase and use of the 21points service, a cloud-based application (SaaS) for managing 3x3 basketball tournaments and scoreboards, between the provider and the person who purchases or uses it (hereinafter, "the user").
3. Acceptance
By registering or purchasing the service you accept these terms, the legal notice and the privacy policy. To purchase you must be of legal age and have sufficient legal capacity.
4. Registration and account
To use features that require it you must create an account providing accurate and up-to-date information. You are responsible for maintaining the confidentiality of your credentials and for all activity carried out with your account; you must notify us of any unauthorised use.
5. Service description and plans
The service may offer free features and paid features. Paid access is acquired through a one-time payment (per tournament or licence): it is not a subscription and does not renew automatically. The scope, features and current price are shown on the pricing page and in the checkout process before confirming the purchase.
6. Price, payment and invoicing
Prices are shown during the checkout process, inclusive of applicable taxes (VAT where applicable). Payment is processed securely through Stripe; the provider does not store your full card details. Access to paid features is enabled once payment is confirmed. A corresponding invoice will be issued.
7. Right of withdrawal (consumers)
If you purchase as a consumer, you have 14 calendar days to withdraw from the contract without giving any reason, by notifying us at [email protected]. However, as this is digital content or a digital service, if you request that performance begins immediately, you acknowledge and accept that you will lose the right of withdrawal once the service has been fully performed (art. 103 of the Spanish consumer protection law, TRLGDCU). The right of withdrawal does not apply when you purchase as a trader or professional.
8. User obligations
The user undertakes to:
- Use the service lawfully, in accordance with the law, good faith and these terms.
- Ensure the accuracy and lawfulness of the data entered, including data relating to players and teams.
- Obtain the necessary consents and permissions to process third-party data and, where minors are involved, the consent of their parents or guardians (see the privacy policy and the data processing agreement).
- Not carry out reverse engineering, not overload the infrastructure, and not infringe third-party rights.
9. Availability, support and maintenance
The provider will use reasonable endeavours to keep the service available, without guaranteeing uninterrupted availability. Interruptions may occur due to maintenance, updates or technical causes beyond the provider's control. Support is provided via [email protected].
10. Intellectual property
The software, design and the "21points" brand are owned by the provider. The user is granted a non-exclusive, non-transferable licence to use them, limited to the duration of the service. The data and content that the user enters on the platform remain the user's property.
11. Data protection and data processing agreement
The processing of personal data is governed by the privacy policy. When the user enters personal data of third parties (players, teams, referees), the provider acts as processor pursuant to art. 28 GDPR; the terms of that processing are set out in the data processing agreement, which forms part of these terms.
12. Liability
The provider is not liable for indirect damages or for loss of data attributable to the user or to third parties. To the extent permitted by law, the provider's liability is limited to the amount paid by the user for the affected service. Nothing in these terms excludes liability that cannot be limited by law, in particular in relation to consumers. The provider is not liable for failures arising from force majeure.
13. Term and termination
The user may stop using the service and request account deletion at any time. The provider may suspend or terminate the service in the event of a breach of these terms. Upon termination, access will cease and data will be handled in accordance with the privacy policy and the data processing agreement.
14. Amendments
The provider may amend these terms for legal or operational reasons. Substantial changes will be communicated and the current version will appear with its update date at the top of the document.
15. Governing law and dispute resolution
These terms are governed by Spanish law. If you are a consumer, you may bring proceedings before the courts of your place of domicile and use the European Online Dispute Resolution platform (ec.europa.eu/consumers/odr). In relations with traders or professionals, the parties submit to the courts of Santa Cruz de Tenerife.